1. How do I Cancel my order?
You can raise cancellation request for items or orders within 24 hours from the time of placing the order by sharing us an email with your order ID and the reason for cancellation. Remember the cancellation request must be raised from the ID used while ordering on our site. Send us the email with reason on firstname.lastname@example.org for cancellation.
Once the order is shipped from the warehouse, it cannot be canceled. When the shipment is delivered and if the customer receives a faulty product then he or she can raise the return request.
1. How do I file a Return request?
If you have received damaged product/s, no worries, You can file a return request by writing us an email with images at email@example.com and we shall get back to you. However, in case of Damaged/Missing Product, the Return request should be led within 2 days of delivery.
After the product is received, it is to be sent to our warehouse for QC verification. It is varied against your claim and accordingly, Replacement or Refund is initiated and the amount will be refunded in your used payment method within 7 working days .If the product item delivered to you was faulty from our end only then we will proceed with replacement of the product.
1. Under what conditions would I be able to Return/Replace my item?
Wrong Product – Wrong size/style Wrong thing requested/conveyed Defective Product – Manufacturing defect Damaged Product – Physical damage/Tampered item or packaging.
1. What is the best time to place Return/ Replacement request?
Return/Replacement request of the Product(s) should be initiated within 2 days of Order Delivery for Wrong/ Unsatisfactory product. However, under the following conditions, Return Request should be led within 2 days of Delivery: Damaged Product Empty Parcel Missing Item.
1. How to Return my product for replacement and get refund?
As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit.
You can courier the product(s) to the address mentioned below:
C-340,Sumel Business Park – 6, Jupiter Mill,
Dudehswar Road, Shahibaug ,
Ahmedabad, Gujarat,India -380004.
In case of any defective product the shipping charges will be barred by the company and if the wrong order placed by customer, then he/she have to bare the shipping cost. After we get your dispatch and play out all the fundamental quality checks. A maximum of Rs. 100 will be refunded to you as in the form of coupon code to your registered e-mail ID that you have incurred. You can use this promo code while placing a fresh order on the website. Refund of COD & Shipping charges is not applicable.
Please ensure your courier expenses don’t surpass the sum stipulated above. We recommend utilizing ‘Speed Post’ as your courier administration. Speed Post is a Government of India claimed element and has the most generally circulated postal system in India. It would be ideal if you abstain from utilizing Professional Couriers as they are not the most solid.
International requests are not qualified for return/trade except if an off base item has been conveyed.
1. What if my query isn’t resolved?
In case your query is still not resolved, please write to us at firstname.lastname@example.org. Our Customer Care representatives will be happy to help you. You can check the status of your Return by providing us your specific Order ID.
1. How much time does it take to replace an order?
We initiate the replacement or refund within 2 working days of receiving the product at our centre.